1. Acceptance of these terms
By accessing or using Staymo (the “Service”), you agree to be bound by these Terms of Service and all policies referenced here. If you do not agree to these terms, you may not use the Service. We may update these terms from time to time, and your continued use after any change constitutes acceptance of the revised terms.
2. Eligibility
You must be at least 18 years old and able to form a legally binding contract to use the Service. By using Staymo you represent and warrant that the information you provide is accurate and that you will keep it up to date. You are responsible for maintaining the confidentiality of your account credentials.
3. Bookings & payments
When you book a stay, you agree to pay the total price shown at checkout, including any applicable taxes and fees. Payments are processed by our third-party payment provider. A booking is confirmed only once payment has been authorised and the property availability has been verified. Prices and availability are subject to change until your booking is confirmed.
4. Cancellations & refunds
Cancellation terms vary by property and are presented before you complete a booking. Where a refund is due, it will be issued to the original payment method within a reasonable period. Certain fees may be non-refundable. We reserve the right to cancel a booking where a property becomes unavailable, in which case you will receive a full refund of amounts paid.
5. Liability
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Staymo disclaims all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or any stay booked through it. Nothing in these terms excludes liability that cannot be excluded under applicable law.
6. Changes to the Service
We may add, change, or remove features of the Service at any time, and we may suspend or discontinue the Service in whole or in part. We will make reasonable efforts to notify you of material changes that affect existing bookings.
7. Contact
If you have questions about these terms, please contact us through the support channels listed on our website. Placeholder contact details to be confirmed before launch.